Forrester’s 2024 Planning Guides: Economic Uncertainty Tempers 2024 Budget Expectations — Except In Technology.
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it.
UiPath Survey Reveals that Every 3 in 5 APJ Organisations Will Scale Up or Achieve an Enterprise-Wide RPA Deployment by 2025
86% of the organizations in APJ agree that automation will be a critical requirement for business excellence, customer experience, and competitive success within the next 3 years.
Salesforce Report: Commerce’s Digital Transformation Accelerates In Singapore.
45% of Malaysians Still Prefer Live Human Agent Support via Online Chat, Social Media, or Over the Phone.
Brands in Malaysia deliver a moderate customer experience (CX) below the APAC average.
9 in 10 Warehouse Associates in APAC Say Positive Workplace Changes are Happening Amid Labor Shortage
In a new global Zebra study, about 60% of associates worldwide report improving work conditions and better adoption of technologies that make their jobs easier.
Almost 2 in 3 CIOs in Singapore Would Replace Half or More of Their Current Technology If Given Opportunity
Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside their traditional technology purview.